- AI in PV
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iViMedic isn't just an improvement over existing solutions, it's a complete reinvention of how medical information is delivered.
In today's healthcare landscape, the limitations of traditional contact centers are clear. The global demand for swift, precise, multilingual medical information is at an all-time high.
iViMedic answers this demand and more with a pioneering solution, leveraging innovative AI Large Language Models to deliver instantaneous and accurate medical communication across a multitude of languages and geographies.
A joint strategic partnership between iVigee’s pharmacovigilance experts and Deloitte’s Risk Advisory and Intelligent Automation teams, iViMedic streamlines operations and provides culturally nuanced, human-like interactions, 24/7.
By halving the cost of calls and enhancing user engagement, iViMedic sets the new standard for a modern medical information centre.
iViMedic's natural, human-like conversations provide safe, accurate support for adverse reactions, product complaints, and basic medical inquiries.
But what makes iViMedic indispensable is its smart integration of automated and human-assisted interactions, including rule-based workflows and specialist referrals, ensuring comprehensive 24/7 contact support.
Natural Language Conversations: Engage in lifelike dialogues in over 60 languages, significantly surpassing traditional voice-bots.
Integrated Multichannel Support: Human-like voice-bots, smart call centers, and multilingual capabilities come together to create a seamless user experience.
Smart Pattern Integration: Automated systems intelligently combined with human assistance for specialist referrals, follow-ups, and callbacks.
Instant Local Data Access: Instant access to PILs, SmPCs/PI, IMEs, FAQs, and company master data for accurate and immediate localized information.
Scalable Economic Architecture: A centralised business model allows for uncomplicated scalability across geographies and features while maintaining economic efficiency.
GxP Validated Solution: iViMedic is categorised as Software as a Medical Device (SaMD) and is built with a validation-friendly design that combines AI and rules-based capabilities for comprehensive support.
Industry Standard outputs: Structured transcripts and E2B R3 format feeds are ready for easy, fast integration into safety databases or intake systems.
For organisations striving for efficiency, accuracy, and excellence in medical information delivery, iViMedic offers unparalleled capabilities.
Its unique combination of generative AI and deterministic rule-based behavior ensures that every inquiry is managed with the utmost accuracy and professionalism.
iViMedic isn't just a platform, it's a complete paradigm shift in the processing and communication of medical information.
Combining the latest in technology and AI, while prioritising user experience and regulatory compliance, iViMedic IS the future of Medical Information Contact Centres.
